Refund and Cancellation Policy

Cancelling a plan

You can cancel a paid plan at any time from your account page. Your plan stays active until the end of the month you paid for, and you are not charged again. We do not refund the unused part of a month.

When we refund a payment

Ask within 14 days of the payment and we refund it in full when:

• you were charged twice, or charged after you cancelled;
• you were charged for a plan you did not choose;
• you paid for a plan and could not use it because of a fault on our side that we were unable to fix.

A video that could not be dubbed does not count toward your monthly allowance, so it is not a reason for a refund on its own.

Payments in USDT

A month paid for in USDT does not renew, so there is nothing to cancel. When a refund is due, we send it in USDT on the Tron (TRC-20) network to the address the payment came from, less the network fee. Transfers sent on another network, or of an amount different from the one shown at checkout, cannot be matched automatically: write to us with the transaction ID.

How to ask

Write to us through the contact page, choosing “Payments and plans”, from the email address of your account. Include the date and amount of the payment. We reply within two working days. Card refunds go back to the card that paid and usually arrive within 5 to 10 working days, depending on your bank.

Your legal rights

Nothing here limits rights you have under the consumer law of the country you live in.